Overview

  • Post Unlimited Articles

    No limitations.
    Omnistar Knowledge Management Software allows you to publish an unlimited number of articles to your knowledge base. The system does not place any limitations on your ability to publish articles because we know people use the database for many different purposes, often using it for both internal and public articles, articles on different products, etc. We give you the power to use our software.

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  • Instant Glossary for Complicated Terms

    Mouse over glossary.
    Omnistar Knowledge Management Software has the ability to provide a convenient database of documentation to accompany your website. Many users offer technical details on their Knowledge Management Software, so we implemented a special feature, a glossary that would be live on each page, so you could provide customers with definitions of advanced terms on the same page as the article.

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  • SEO Optimization

    SEO friendly articles.
    Omnistar Knowledge Management Software is built to provide you with a powerful and effective FAQ system, allowing you to post informative articles that help your customers use your products better. Because the Knowledge Management Software stores valuable content on your server, we thought it would be important to provide you with the ability to optimize your articles for search engines. Now you can harness the extra content for your SEO needs.

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  • Subscription-Based Updates

    Kbase article notification.
    The Kbase software allows you to easily add support articles for your customers. The customers can comment, rank, and otherwise interact with the information provided in your knowledge management system. One great tool is the ability to subscribe to individual articles and receive email updates when the article is edited.

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  • Support Your Users via Web Ticket.

    Instant support notifications.
    Your users can fill out a web based ticket and the information will be stored in the administrative area and your staff will get notified.

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  • Your Users Can Send Emails With Questions.

    Create tickets from emails.
    Set up a designated support email, which automatically pulls in the sender's email address and creates a support ticket.

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  • Provide Real-Time Live Chat

    Instant customer service with live chat.
    Engage in real-time chat with website visitors. Visitors will be shown an icon and know if there are available staff and easily request support.

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Ready to get started? Click here to see plans & pricing.

What Do Users Say

The Omnistar Knowledge Base package provided us with all the functionality needed to create a fast, simple and functional knowledge base solution for our customers that is easy to administer.

Anthony Yarbrough
www.theplanet.com

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